What Our Customers Are Saying

“Working with 1Concier is always a great experience from start to finish. The quality of their linen goes unmatched. Their towels are one of our favorites – they have a true luxury quality feel.”

Justin Vanderpool

Assitant Spa Director

“I have only had positive experiences with 1Concier and would recommend them for your guest room textile needs. Whenever I place orders with them, their shipments arrive fast and on time.”

Ebenezer Sam

Director of Housekeeping

“We currently utilize 1Concier throughout our property across many departments, including Spa, Housekeeping, and Recreation. I would not be as successful as I am without the services from 1Concier.”

Seth German

Purchasing

“We appreciate the relationship we have established between the Hyatt Centric and 1Concier. We value the excellent customer service that is consistently provided to us.”

Kinsey Park

Director of Rooms

“Working with 1Concier has been immensely beneficial for our company. Their Linen and Terry products consistently exhibit exceptional quality. I’m genuinely pleased to collaborate with 1Concier.”

Jazmin Prieto

Director of Housekeeping

1Concier & Xanterra

“1Concier’s range of products is simply outstanding. I cannot speak highly enough about the exceptional customer service and top-quality products offered by 1Concier.”

David Marconi

Xanterra Travel Collection®

Our Google Reviews
Jessica Anderson
I wanted to leave a positive review because it’s not everyday you receive 10/10 service. I reached out to Bob with 1Concier for a special request and he got the ball rolling immediately. Not only was he incredibly helpful, he responded almost immediately and was able to fulfill a BIG request.
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Chuck Dobrowolsky profile picture
29 September 2026
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Yessica and Christina are the best
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Greg profile picture
20 August 2026
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Maureen was great. Super helpful. I received items promptly. She advised me on correct towels. We love them
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Madison Wahinehookae profile picture
10 July 2026
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We've had an excellent experience working with 1Concier. Lisa and Hunter are both wonderful to work with, always responsive, professional, and incredibly helpful. They make the ordering process seamless and are quick to answer any questions or accommodate our needs. The quality of their linens has been outstanding, and we consistently receive positive feedback from our guests about how comfortable and luxurious they are. As a vacation rental management company, having a reliable supplier is incredibly important, and 1Concier has exceeded our expectations. We highly recommend 1Concier to anyone looking for exceptional products backed by outstanding customer service!
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Erica Krueger profile picture
10 April 2026
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I have been working directly with Simine Shevin for years and she is what keeps me coming back to 1Concier. She takes great care of us by looking for options when I throw her last minute curve balls and she is prompt with responding to emails (even when she is out of the office). Thanks for all you do, Simine!!!
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CAL profile picture
CAL
1 April 2026
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With over 15 years of experience in the hospitality industry, I’ve had the opportunity to work with and learn from hundreds of suppliers across all categories. It’s become quite rare to encounter someone who, instead of offering a generic response, genuinely takes the time to dig into a nuanced issue and see it through to resolution. During a recent visit to the West Coast, I had a product question that required more detailed information. Initially, I received a standard, cookie-cutter answer that most would have simply accepted and moved on. However, what happened next truly stood out to me. Rather than letting the issue go, I was fortunate enough to be introduced with Simine who proved to be a true unicorn in our fast-paced industry. Over the next ten days, she didn’t give up where most might have. Instead, she remained communicative and thorough, persistently following up and exploring alternative options until we reached a full resolution. In a world where “turn and burn” responses are all too common, her unwavering commitment and professionalism made all the difference. I am genuinely at a loss for words to fully express my appreciation for her determination and exceptional follow-up. Simine’s dedication to assisting, even when it would have been easier to move on after the first email, sets a remarkable example of customer service done right. Thank you for setting a new standard in what true partnership and support can look like.
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Lex Neal profile picture
10 March 2026
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We’ve had an excellent experience with 1Concier providing towel and linen service for Town and Country Resort. Their customer service is outstanding—always responsive, professional, and easy to work with. The quality of their products has been consistently great, and their delivery is fast and reliable. It’s been a seamless partnership, and we truly appreciate the level of service they provide. Highly recommend!
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Alejandro Lobo-Guerrero profile picture
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We truly value our partnership with Lisa Gerold and the team at 1Concier. Lisa is attentive, organized, and highly responsive. She takes the time to understand our operational needs, provides clear inventory visibility, and ensures seamless follow-through. Her professionalism and proactive support make her a trusted partner for our resort. We appreciate her dedication and look forward to continuing to work together. — Alejandro Lobo-Guerrero Wailea Beach Resort
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Kenisha Rubio profile picture
3 March 2026
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Excellent customer service that went above and beyond.
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Danya Clapp profile picture
27 February 2026
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First Quality Products, Customer Service and Quick Shipping. Costs are reasonable with a lot of options!
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Mapuana Urquijo profile picture
29 December 2025
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Ordering with 1 Concier is easy and the quality is high end, our Guests are very pleased with this material and service. We will continue using this service from 1 Concier
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H King profile picture
18 December 2025
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1 Concier offers high-quality products with adequate stock availability. Our sales executive, Veronica Avitia, has surpassed our expectations through her dedication to delivering outstanding service.
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Tony Garcia profile picture
4 November 2025
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Betsy is always so friendly and helpful! The quality of product from Concier can’t be beat.
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Hotel Metropolitan profile picture
30 October 2025
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+0
We buy our hotel linens and Rep Simine Shevin always takes time to help us out! I also prefer their quality as we are a small boutique hotel.
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Ray Cairme profile picture
21 October 2025
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LIsa is outstanding!
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Fabricio Hidalgo profile picture
17 October 2025
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Great experience ordering from 1Concier. The website is very easy to navigate, and I like that it shows clear pictures of every item—it really helps when selecting products for the resort. Everything was smooth from start to finish. Highly recommend!
We value your feedback! Share your experience with 1Concier by sharing a testimonial. Your words help us continue to provide exceptional service to all our clients.

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