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1Concier Frequently Asked Questions

Formed from the merger of Riegel Linen, T-Y Group, and Harbor Linen, 1Concier brings 185 years of combined experience serving hotels, healthcare facilities, and commercial laundries. Our customers are hotels, resorts, country clubs, fitness centers, cruise lines, managed care facilities, and commercial laundries.
1Concier is your number-one choice and one-stop shop for all linen needs. Our consultative approach ensures a dedicated team guides you through product options or custom solutions.
We offer a comprehensive range, including bedding, bathrobes, slippers, pool towels, lounge chair covers, spa selections, table linens, and patient apparel, tailored to hospitality, healthcare, and commercial laundry needs.

Shop 1Concier’s eCommerce Site 24/7 and enjoy easy online access to your account anytime, anywhere. SHOP NOW! You can always call us at (305) 805-8085, and we can connect you with your regional Account Executive to help you place your order.

Click here to learn the benefits, watch videos and gain access your 1Concier Shop account.

You can either log into to your Shop account, complete the contact form to request a quote for specific products or call us to receive immediate pricing.

Log into your 1Concier Shop account. If you do not have an account, complete the contact form, or call us at (305) 805-8085 with questions about your products or order.

Laundry instructions are available here and if you still have questions, please feel free to contact us for expert care instructions.

Using our consultative approach, we tailor solutions to hospitality and healthcare needs, including custom embroidery and logos.
Our mills undergo strict inspections and have 3rd party compliance certifications, ensuring cleanliness, hygiene, and environmental standards are met.
Standard orders take 3-5 business days, while table linen and custom designs vary.
Yes, we offer expedited delivery for urgent linen needs.

Our commitment to sustainability can be found here. We offer sustainable options like RieNu® Table Linen, Soft Wear Plus Microfiber Sheets, Orchid (Bamboo) Towel, and Dry IQ Towel Collection.

Yes, we provide competitive pricing for third-party management companies, GPOs, and large-scale hospitality clients.
Yes, we offer inventory management services with optional RFID technology for precise control.
Exceptional customer service and top-notch product quality, making 1Concier the number one choice for linen products.
Testimonials that showcase our successful partnerships are available upon request from partners like The Ritz Carlton, Fairmont Hotels and Resorts, and Hyatt Centric.

For returns, contact your Account Executive. Our full return policy is available at Return Policy.

We offer customization and branding options on various products.
Our dedicated team of account executives and customer success representatives ensures prompt assistance.
We serve a diverse range, from corporate-branded hotels like Marriott and Hilton to independent and boutique hotels.
We partner with the biggest GPOs in the world, such as Foodbuy, ClubProcure, Entegra, and Avendra for Hospitality properties and Country Clubs and Navigator for the Healthcare industry.
We work with Aimbridge Hospitality, Pyramid Global Hospitality, Highgate, and Davidson Hospitality Group.
We cover the USA, Mexico, Canada, the Dominican Republic, and the Caribbean Islands, with strategic warehouses across North America.
1Concier employs modern front-office and back-office solutions, providing real-time data access, inventory control, and integration with top-tier technology partners.


If you can’t find the answer to your question, click on the Contact Us bottom bellow and we will contact you as soon possible.
+ 1 305 805 8085