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04/05/2023

How 1Concier’s Customer Service Can Make Your Life Easier

Company Updates

As a leader in the textile industry for hospitality, healthcare, and commercial laundry, 1Concier is committed to providing exceptional customer service. 1Concier has been delivering textile expertise to hotels, resorts, casinos, healthcare facilities, and commercial laundries since 1838. We sell high-quality products including sheets, bath towels, pool towels, basic bedding, blankets, and table linen.

We are committed to providing world-class customer service by understanding our customers’ goals, needs, and priorities. We offer strategic expertise to optimize program efficiency, communicate thoroughly and responsively, and guarantee that our fulfillment team manages orders to our customers’ personal standards.

Our Account Executives travel to properties to meet customers in person, do a walk-through of the property, provide product recommendations, conduct regular business reviews, and provide a formal quote. Our Customer Success Team enters orders, makes changes to existing orders, and provides order status updates. Together, they work hand-in-hand to provide exceptional service to each of their individual properties.

Our team of experts are highly trained and can help customers identify areas where they can enhance their programs to reduce costs and improve efficiency. We work closely with our customers to understand their specific needs and develop customized solutions that are tailored to their unique requirements.

We are trusted by brands such as Margaritaville, Ritz Carlton, Kalahari, Virgin, Equinox, Intercontinental, and partnerships with Highgate, Avendra, Aimbridge, and Benchmark. By collaborating closely with our Customer Success Team and our Account Executives, we are able to provide personalized service and ensure that every customer feels valued and supported.

1Concier also prioritizes communication and responsiveness. We understand that our customers’ needs can change quickly, and we pride ourselves on being able to adapt to these changes seamlessly and effectively. We communicate frequently with our customers to ensure that they are always up to date on the status of their orders and that any issues are addressed promptly.

We guarantee that our fulfillment team manages our customers’ orders to their personal standards. We understand that our customers have specific requirements for the textiles they use, and we work closely with them so that their orders are fulfilled to their exact specifications. We have rigorous quality control measures in place so that every order meets our customers’ standards. By doing so, we are able to provide our customers with the highest level of service and support in the industry.

1Concier brings five-star service right to your fingertips. Get in touch with our team and start exceeding expectations today.

Join the 1C Family as your Trusted Linen Solutions Provider

Featured Products

Our RieNu Collection is made from 100% postconsumer recycled PET, saving six plastic bottles from landfills and offering superior quality.

Orchid Towel combines bamboo’s luxury with our top long-staple cotton and is engineered for efficient drying and reduced energy use.

Soft Wear Plus Microfiber Sheets offer durability, faster drying time, and are long-lasting thus reducing the need for replacements.

“Dry IQ Towel Collection is a quick-drying, durable, and long-lasting terry product, this collection minimizes laundry time while saving on electricity.

How 1Concier’s Customer Service Can Make Your Life Easier

Table of Contents

Join the 1C Family as your Trusted Linen Solutions Provider

Featured Products

Featured Products

How to Determine if It’s Time to Replace Your Wholesale Pillows

The Benefits of Wholesale Pima Cotton Towels for Hotels

Wholesale Hotel Towels: Cotton vs. Cotton Polyester, Which Should You Choose?

Sateen vs. Percale: What Type of Sheets Do Hotels Prefer?

1Concier Cares and Celebrates Housekeeping Appreciation Week!

Transforming Xanterra Travel Collection’s Linen Program with 1Concier

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