Diagnose staining, damage, color changes, or other issues that appeared after laundering.
Start Diagnostic →
📦
Problems out of the Box
Report a quality issue with new linen received — defects, damage, or incorrect items upon delivery.
Submit a Claim →
Quality Claim Submission
Report a Product Quality Issue
If you have received linen with a defect, damage, or discrepancy upon delivery — before any laundering — please follow the steps below to submit a quality claim to our team.
Document the issue. Take clear photos of the defect, including the front and back of the label clearly showing the PO number, a wide shot showing the extent of the problem, and a photo of the carton if possible.
Note the details. Gather your purchase order number, item description, quantity affected, and a brief description of the defect.
Contact our Quality Team using the claim submission form linked below. We will acknowledge your claim within one business day.
Hold the affected items. Please set aside the affected linen for potential inspection or return — do not launder them prior to resolution.
